Refund & Returns Policy

1. Your Statutory Right to Return

As a consumer purchasing from Baymont Nutrition Ltd, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with:

• EU Directive 2011/83/EU on Consumer Rights (applicable where EU law applies).
• UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This right applies to unopened products purchased directly from our Site. See section 7 for exceptions.

2. The 14-Day Window

The 14-calendar-day return window begins on the day you (or a person you nominate, other than the carrier) take physical possession of the goods. You must notify us of your intention to return before this 14-day period expires.

You then have a further 14 days from the date of your notification to physically return the goods to us.

3. How to Initiate a Return

To exercise your right of withdrawal, contact us clearly stating your intention to return:

• Email: support@vitaclean.world - include your name, order reference and delivery address.
• Post: Baymont Nutrition Ltd, 12 Wellness Square, London EC1A 1BB, United Kingdom.

We will acknowledge your return request within one business day and provide a return address and any further instructions.

4. Conditions for Return

To qualify for a full refund, returned goods must:

• Be returned in their original, unopened packaging with the seal intact.
• Not have been opened, used or tampered with (for hygiene and food safety reasons - see section 7).
• Be returned within 14 days of you notifying us of your intention to return.

We recommend returning goods via a tracked postal service as we cannot be responsible for items lost in transit.

5. Refund Process

Once we receive and inspect your return, we will process your refund within 14 calendar days. Refunds are issued via the same payment method used at the time of purchase. For cash-on-delivery orders, we will contact you to arrange the refund transfer.

The cost of return postage is borne by the customer, unless the goods are faulty or were incorrectly sent (see section 6). We will not deduct any restocking fee.

6. Faulty, Damaged or Incorrect Goods

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at support@vitaclean.world with photographs of the issue. We will arrange collection at our cost and issue a full replacement or refund at your choice.

Your statutory rights under the Consumer Rights Act 2015 (UK) are not affected by this policy.

7. Exceptions to the Right of Return

In accordance with Directive 2011/83/EU Article 16(e) and the UK Consumer Contracts Regulations, the right of withdrawal does not apply to:

• Goods that have been unsealed after delivery where the seal is broken for health protection or hygiene reasons - this applies once the inner seal of Slim Coffee Booster has been opened.

This exception does not apply to goods that are faulty or do not conform to contract.

8. Contact for Returns

For all returns, refund queries or complaints:

Email: support@vitaclean.world
Post: Baymont Nutrition Ltd, 12 Wellness Square, London EC1A 1BB, United Kingdom

If you are dissatisfied with our resolution, you may seek alternative dispute resolution (ADR) through a certified ADR provider, or escalate to the Citizens Advice consumer helpline (UK: 0808 223 1133) or relevant EU consumer protection authority in your country.